There are some simple steps to make sure the deposit remains properly protected and outgoing, incoming and remaining tenants are aware of their responsibilities at the end of the tenancy.
TDS Custodial members benefit from a new, online tenant changeover function, which can simplify this process. Members can log in to their user account and remove the outgoing tenant from the deposit registration, including repaying them any amount they’re owed.
If a new tenant or multiple tenants are moving in to replace the outgoing, you can also add their details and ‘top up’ the protected deposit as part of the tenant changeover process.
The tenant changeover function should only be used if the parties agree as to any deductions being made from the deposit. As the tenancy is still on-going in these instances, the alternative dispute resolution service cannot be used.