TDS are a free, Alternative Dispute Resolution Service (ADR) however either party may go to court if they prefer.
ADR is a preferred route of resolution as customers feel it is quicker, cheaper and less stressful and TDS will aid you in trying to come to a mutual agreement before progressing the case to adjudication.
TDS can only deal with a dispute if both the tenant and landlord agree they want us to therefore it is imperative both parties’ consent to using our service. Like the courts, we are independent, authoritative and our decision is final and binding.