Responding in Self-Resolution by updating your repayment request or telling us what you have done to resolve your dispute will ensure that your case is not placed into self-resolution again and will enter evidence gathering.
Ensure you have made any agreements clear and listed exact pages you are referring to in a document to speed up the review and adjudication process.
We often receive claims for a single dispute item and need to check through a 100-page document to locate the evidence, which is a time-consuming and can cause a delay.
For us to help you in the fastest way possible, please be as specific as you can with your evidence. Our guide on How to present your case to a TDS adjudicator will help.