Introduction
Martin & Co Estate Agents, a leading agency in the property sector, recently made the decision to transition to the Tenancy Deposit Scheme for their deposit protection needs. For Stephen Frost, Director, Chelmsford & Danbury branch, the move was about finding a solution that offered a more streamlined process, exceptional support, and comprehensive training. Here, Martin & Co share their experience of switching from one tenancy deposit protection provider to Tenancy Deposit Scheme.
Martin & Co is a national network of independently-owned letting and estate agents. Each of these businesses is committed to simplifying your property journey, using their expertise and experience to get you where you need to go, without any fuss.
“We recently transitioned to the TDS Tenancy Deposit Scheme, and the experience was exceptional.”
When Martin & Co decided to switch to TDS, they were guided by Tiiu Rahiman, Sales Advisor and switching expert, who ensured the process was smooth from start to finish. According to Stephen Frost, the transfer of all their deposits was seamless, thanks to TDS’s well-organised approach. The expertise and efficiency demonstrated by the TDS team ensured that the switch caused no disruption to Martin & Co’s day-to-day operations.
“The process of transferring all our deposits was seamless, thanks to their well-organised approach and efficient support”
After the deposits were successfully transferred, TDS provided Martin & Co with thorough training on their platform. The training was clear and concise, enabling their team to quickly familiarize themselves with the system’s features. Stephen praised the responsiveness of the TDS team, saying “The training provided on the platform was clear and thorough, making it easy for our team to get up to speed quickly. Any queries we had were promptly addressed by their knowledgeable and friendly team.”
Why Martin & Co recommends TDS
Stephen Frost’s positive experience with TDS has left no doubt about its value to the industry. He enthusiastically recommends TDS, emphasising our seamless transition process, excellent training, and responsive support as key reasons why others should consider making the switch.
“We wouldn’t hesitate to recommend TDS to others in the industry”.
Key benefits of TDS
The success of Martin & Co’s transition to TDS highlights several advantages:
- Expert guidance during the switch: TDS ensures a seamless and stress-free onboarding process, keeping agents fully informed of the processes at every stage.
- Effective training: The comprehensive training TDS provides empowers teams to use the system with confidence.
- Responsive support: Knowledgeable and friendly staff are always available to assist, before, during and after the switch.
For Martin & Co, choosing the Tenancy Deposit Scheme has been a decision that’s positively impacted their business. With a user-friendly platform, exceptional training, and the expert support of Tiiu Rahiman and the dedicated onboarding team, the transition was seamless. Martin & Co’s recommendation highlights TDS’s commitment to delivering reliable and efficient deposit protection services tailored to the needs of agents and landlords alike.
We would like to thank Martin & Co and Stephen Frost for taking the time to tell us about their experience. We very much look forward to working with them and their clients in future.
Interested in switching, too? It’s quick and easy. Click here to discover more.
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