Moovahome, a popular Swindon-based estate agency known for its client-focused approach, recently made the switch to the Tenancy Deposit Scheme. Here, we look at why they chose TDS, the switching process and the benefits Mooveahome has seen since making the move.
Challenges with previous deposit protection scheme
Frustrated with their previous deposit protection scheme, Ashley Cain, the owner of Moovahome, sought a more reliable solution that was user-friendly and supportive of his agents’ needs.
Ashley felt that his previous supplier’s policies and practices unfairly leaned in favour of one party, payment inconsistencies further compounded the issue with efficiencies in the platform making it a constant struggle to resolve disputes. To make matters worse, the system had a clunky, outdated interface that added unnecessary difficulty to daily operations, prompting Ashley to look for an alternative provider.
These issues drove Ashley to search for a deposit protection scheme provider that aligned better with Moovahome’s values and operational needs.
Seamless switching and onboarding with TDS
Switching deposit protection providers might seem daunting, but Ashley found the transition to TDS smooth and hassle-free thanks to the unique Switching squad and dedicated Onboarding team.
“The feedback from the team has been positive. Seamless,” Ashley said, reflecting on his experience.
TDS’s switching experts guided Moovahome through every step of the process, ensuring all accounts, deposits, and documentation were transferred without disruption.
Since switching, Moovahome has embraced the benefits of TDS’s system. Ashley highlights the platform’s user-friendly design and functionality:
“From an ownership point of view, this is all positive and user-friendly.”*
The Tenancy Deposit Scheme’s innovative system has streamlined operations at Moovahome, saving valuable time for Ashley and his team, while providing a reliable framework for deposit protection and dispute resolution.
Encouraging others to make the switch to TDS
Ashley’s positive experience has turned him into an advocate for TDS! For a deeper insight into Ashley Cain’s experience with switching over to TDS, watch the full video testimonial.
Why choose TDS as your deposit protection scheme?
Ashley’s testimonial highlights several reasons why Moovahome—and other letting agents—can benefit from switching to TDS. Here are why so many more agents are making the move:
- Register your deposits with a single click from your software with the TDS API solution
- Manage your deposits using our powerful platform
- Handle and resolve disputes effectively online
- Secure rent-ready tenants quickly with the tlyfe tenant app
- Free online guidance and resources in our dedicated help centre
- Get Agent+ for best in-class tools and discounts from TDS and partners
Switching to TDS has been a game-changer for Moovahome. With TDS’s modern platform, fair dispute resolution and exceptional support. Ashley’s team now enjoys a smoother, more reliable deposit protection scheme. For agents considering a change, Moovahome’s story is a testament to why TDS is the clear choice!
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